FAQs

Due to different shooting scenes and monitors. A little chromatic aberration in the real thing is normal. Please do not buy if you mind.

At the moment, we only accept PayPal, Visa, Master Card, Discover, and American Express.
 
When you shop at Ruggenix.com, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.
 
We have taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.

We provide tracking order service for our customer.

Step 1: Visit Order Tracking link . (Click here)
Step 2: Type your Order Number ID and your e-mail.
Step 3: View your order delivery process.

Please read our return and refund terms carefully (Return & Refund Policy).

If you need assistance with the return or refund process please contact our support team:

Support Time: Mon – Sat: 9AM – 5PM EST

Email: support@ruggenix.com

In order to facilitate transportation, we will fold the product, and it is normal to have creases after delivery. It will return to normal after a few days of normal use after opening. There is no need to worry.

The product will be shipped within 3 days after receiving the customer’s payment order. The shipping time limit is 15-35 days. Excluding special circumstances. Please refer to the actual situation for the specific timeframe.